Assist in Travel Transport
NDIS Transport Assistance in Adelaide
Safe, reliable, and accessible travel for NDIS participants—so you can connect, participate, and live with confidence every day. Empowering journeys, independence, and community life at U Matter Care.
Wheelchair-accessible vehicles • Support worker drop-off/pick-up • Public/private & community transport • Confidence training • Every journey made easy!
What is Assist in Travel Transport?
Making every trip possible—for everyone, everywhere
Assist in Travel Transport is an NDIS-funded service that helps people with disability travel safely, reliably, and confidently—whether it’s for health appointments, work, education, shopping, social outings, or community events.
If public transport isn’t suitable for you (due to mobility, health, or other reasons), support workers and adapted vehicles bridge the gap, providing direct or escorted transport and, where possible, skill-building for independent travel.
If public transport isn’t suitable for you (due to mobility, health, or other reasons), support workers and adapted vehicles bridge the gap, providing direct or escorted transport and, where possible, skill-building for independent travel.
Types of NDIS Transport Assistance
- Private transport: Accessible taxis, Uber, fully modified vans (exclusive use, door-to-door)
- Community/group travel: Outings, group programs, shared rides to social, medical, or education events
- Support worker-driven: Staff drives/accompanies participant, assists with access, safety, boarding
- Public transport training: Supported “learning journeys,” confidence to use buses/trains/ trams independently (where safe)
- Escorted/companion travel: Assistance navigating all steps of your trip
All modes are wheelchair/scooter/lift/ramp accessible—NDIS ensures transport matches your needs, so you never feel left out.
We help design your personal travel plan for routine or special trips.
We help design your personal travel plan for routine or special trips.
What Does NDIS Transport Cover?
- Trips to medical, allied health, therapy, or hospital appointments
- Transport to & from school, TAFE, uni, or courses
- Travel to work, volunteering, workshops, job interviews
- Access to local community and social activities, clubs, sports, day programs
- Grocery shopping, libraries, and personal errands
NDIS transport support adapts to frequency: occasional (Level 1), regular (Level 2), or full-time/high-intensity (Level 3).
*Every plan is unique to your needs and goals*
*Every plan is unique to your needs and goals*
Who Gets Assist in Travel Transport?
Eligibility: NDIS participants who, because of disability, cannot use public transport without assistance (physical, sensory, cognitive, or psychosocial barriers).
How to get support:
How to get support:
- Have “Transport” support in your NDIS plan’s CORE or Capacity Building budget
- Discuss at planning/review meeting; provide evidence of barriers and travel needs
- Work with your provider/coordinator to create your travel plan: destinations, frequency, support method
- Update your plan if your mobility or needs change
If unsure, your NDIS coordinator or LAC can help review your plan and funding levels.
Why Use U Matter Care Travel Support?
- Certified, reliable, and friendly local drivers/support workers
- Safety-first: seatbelts, ramps, secure tie-downs for mobility aids
- Accessible vehicles; cultural/gender matching available
- Zero missed appointments; always on time!
- Training & “supported practice runs” for increased confidence
- Family notification, SMS reminders, regular feedback
“I no longer worry about Dad getting to his medical appointments or missing out on his men's shed day. U Matter Care never lets him miss a thing!”
– Julia, NDIS participant’s daughter
– Julia, NDIS participant’s daughter
Frequently Asked NDIS Transport Questions
Can I bring a support worker or friend with me?
Yes! You may have an escort (paid support worker or person of your choice) accompany you for confidence and safety—NDIS can fund their time.
Is training for buses, trams, and route planning provided?
Absolutely. Many participants start with supported “practice runs.” This builds skills, independence, and confidence [[2](https://networkofcare.com.au/assist-travel-transport-2)].
Are all vehicles wheelchair accessible?
Yes, every van/taxi is fully ramp- or lift-equipped, with driver training for mobility, vision, autism and cognitive access needs.
How do I change or add transport in my NDIS plan?
Speak to your LAC or support coordinator. You’ll need recent evidence (OT, GP, letter) showing you can’t use regular public transport unassisted. Plans can be updated at review or by request.
Can I use NDIS transport for social outings or shopping?
Yes—NDIS backing is for work, medical, social, community and daily living activities to support quality of life [[1](https://www.accessfoundation.com.au/blog/definitive-guide-of-ndis-transport-services)].
Confident journeys, every day. Start living without barriers—U Matter Care is by your side from your first kilometre to your next adventure!
